Terms and Conditions

Communication Terms & Conditions

Effective Date: 06/15/2026

By providing your contact information and consenting to communications from www.ugpus.com (“we”, “our”, or “us”), you agree to the following Communication Terms & Conditions.

Communication Program Description

Customers may receive communications from us related to:

  • Generator repair appointments
  • Technician arrival notifications
  • Service status updates
  • Parts delivery notifications
  • Billing and invoice reminders
  • Customer support responses
  • Follow-up communications regarding requested services

Communications may be sent through:

  • SMS/text messages
  • Phone calls
  • Emails

Message and communication frequency may vary depending on your service requests and account activity.

Consent to Communications

By submitting your contact information through our website, service request forms, customer support channels, or other communication methods, you consent to receive communications from us via SMS, phone calls, and email for service-related purposes.

Consent to receive communications is not a condition of purchase.

SMS/Text Messaging

Message and data rates may apply for SMS communications depending on your wireless carrier plan.

You may opt out of SMS messages at any time by replying STOP to any text message. After opting out, you will receive a final confirmation message and no further SMS messages will be sent unless you opt in again.

For assistance, reply HELP or contact us directly at:

Phone Calls

You may receive phone calls related to appointments, service updates, delivery coordination, billing matters, or customer support. If you no longer wish to receive phone communications, please contact us directly.

Email Communications

Email communications may include appointment confirmations, invoices, repair updates, delivery notifications, and customer support correspondence.

You may unsubscribe from non-essential email communications by using the unsubscribe link included in applicable emails or by contacting us directly.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Privacy

Your privacy is important to us. We do not sell or share your personal information with third parties or affiliates for marketing purposes.

Please review our Privacy Policy here:
https://ugpus.com/privacy-policy/

Changes to These Terms

We reserve the right to update these Communication Terms & Conditions at any time. Any changes will be posted on this page with an updated effective date.

 

Contact Information

For inquiries:
Email: info@ugpus.com
Address: 517 Acorn St. Unit C, Deer Park, NY 11729