Answers to what we hear most about fitment, orders, shipping, and returns.
Before You Write In
Quick Answers
The parts our customers reorder most, ready to ship today.
How do I know if a part fits my generator?
The best way to confirm fitment is to compare your generator’s model number, serial number, engine model, and original part number with the product listing. If you are unsure, contact our team before ordering—we’ll help you identify the correct part.
Do you sell genuine OEM parts, aftermarket, or both?
We offer both genuine OEM parts and dependable aftermarket replacement parts. Each product listing identifies the brand, part number, and compatibility details to help you choose the right option.
How fast is shipping?
In-stock orders ship the same or next business day from our U.S. warehouse. Orders over $100 ship free.
Where do you ship from?
Orders are fulfilled from our warehouse in Deer Park, New York, helping us get generator parts to customers quickly across the United States.
Do you offer free shipping?
Yes. Orders over $100 qualify for free shipping. Shipping options and costs for smaller orders are shown during checkout.
Can you help me find a replacement part number?
Yes. Send us your generator model number, the original part number if available, and a photo of the existing part or data plate. Our team can help cross-reference the correct replacement.
Which generator brands do you support?
We carry parts for many major standby and portable generator brands, including Generac, Honda, Cummins/Onan, Kohler, and Briggs & Stratton. Availability varies by model and part type.
What types of generator parts do you carry?
Our selection includes maintenance kits, air filters, oil filters, spark plugs, batteries, carburetors, control boards, controllers, ignition components, solenoids, fuses, harnesses, and more.
Are aftermarket parts reliable?
Quality aftermarket parts can be a cost-effective replacement when selected for the correct model and application. Review the product description carefully, and contact us if you need help deciding between OEM and aftermarket options.
Do you offer technical support?
Yes. Our knowledgeable team can help with part identification, compatibility questions, and basic product guidance before you order.
Can I order a part that is not listed on the website?
Please contact us with your generator model and the part number you need. We may be able to locate, cross-reference, or source the item for you.
What information should I have before contacting support?
Please have your generator make, model number, serial number, engine model, and the original part number available. Photos of the generator data plate and the existing part are also very helpful.
Can I return a part if I ordered the wrong one?
Please contact us before returning an item so we can confirm eligibility and provide return instructions. Keeping the item unused, uninstalled, and in its original packaging helps make the return process smoother.
How can I track my order?
Once your order ships, you’ll receive shipping confirmation and tracking information by email. If you need help locating an order, contact our customer care team with your order number.
Do you sell parts for both standby and portable generators?
Yes. We support a broad range of residential standby and portable generator applications. Confirm your exact model before ordering to ensure proper fitment.