Generator Parts Support & Account Services

We offer free technical support for all our items — real people, real generator knowledge, no scripts.

UGP Account Services

Get More from Your UGP Products

Create an Account

Manage your information, orders, registered products, and support requests in one convenient place.

Register Your Products

Register your UGP products to access technical support, warranty details, and important product updates.

Become a Dealer

Apply for a dealer account to receive volume pricing, exclusive discounts, and dedicated support.

Already Have a UGP Account?

Sign in to manage your registered products, view order information, access technical support, and update your account details.

Generator Parts Support

We Offer Free Technical Support for Every Item We Sell

Whether you’re diagnosing a no-start issue, confirming fitment before you order, or need a hand mid-installation, our support team is available Monday through Friday, 9am to 5pm EST — by phone or email, no charge, no upsell.
Generator Parts Support

Support Hours

Mon–Fri, 9am–5pm EST

Phone

(631) 302-9472

Email

info@ugpus.com

How We Can Help

What Our Support Team Covers

Fitment Questions

Confirm a generator part matches your exact model number before you buy — just send us the model, serial, or part number.

Troubleshooting

Walk through no-start issues, error codes, and performance problems.

Installation Help

Step-by-step guidance while you're mid-install, not just an emailed PDF.

Order & Return Support

Track an order, start a return, or get help with a damaged shipment.

FAQ

Common Questions About Generator Parts Support

The parts our customers reorder most, ready to ship today.

How do I contact UGP technical support?
Call (631) 302-9472 or email info@ugpus.com, Monday through Friday, 9am–5pm EST. Support is free for every item UGP sells.
No. Anyone can call or email for fitment, troubleshooting, or installation help — an account just lets you save your registered products and order history for faster help next time.
Registering gives UGP a record of your model and part details, so support, warranty questions, and future orders go faster. If you’re unsure of your model or serial number, you can also check it directly on your generator manufacturer‘s website — most brands have a model lookup tool using your unit’s data plate.
Apply through the Dealer Sign Up page. Approved dealers get volume pricing, exclusive discounts, and dedicated support.
Check the full Generator Parts FAQ — it covers OEM vs. aftermarket parts, shipping timelines, and return eligibility in detail.

Get Started

Find the Exact Generator Part You Need

Keep your power running smoothly. Free shipping on orders over $100.