Privacy Policy

Privacy Policy

Effective Date: 06/15/2026

1. Introduction

This Privacy Policy describes how www.ugpus.com (“we”, “our”, or “us”) collects, uses, and protects your information when you visit or make a purchase or request services from www.ugpus.com (the “Site”).

We are committed to protecting your privacy and handling your data transparently and securely.

2. Information We Collect

Personal Information

When you interact with our site, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Account login details

  • Order history

Payment Information

Payments are processed securely through Stripe.
We do not store or have access to your full credit card information. Stripe handles this data in accordance with their privacy and security standards.

Stripe Privacy Policy:
https://stripe.com/privacy

Automatic Data Collection

Our WordPress and WooCommerce platform may collect:

  • IP address

  • Browser/device information

  • Cookies and usage data

  • Pages visited and interaction data

This helps us improve functionality, security, and user experience.

How We Use Your Information

We use your information to:

  • Schedule repair appointments
  • Send service updates and technician notifications
  • Provide parts delivery updates
  • Respond to customer inquiries
  • Send invoices and payment reminders
  • Improve our services and customer support

SMS Communications

By providing your phone number and opting in, you consent to receive SMS messages from us related to:

  • Appointment reminders
  • Repair status updates
  • Delivery notifications
  • Customer support communications

Message frequency may vary. Message and data rates may apply.

3. How We Use Your Information

We use collected data to:

  • Process and fulfill orders

  • Provide customer support

  • Send transactional emails

  • Improve website performance

  • Prevent fraud and enhance security

  • Comply with legal obligations

We do not sell your personal data.

4. Cookies

We use cookies to:

  • Maintain shopping cart sessions

  • Remember login status

  • Analyze site usage

You can disable cookies through your browser settings, though this may impact site functionality.

5. Data Sharing

We only share information with trusted third parties necessary to operate our services:

  • Payment processing — Stripe

  • Hosting providers

  • Shipping or fulfillment services

  • Analytics tools (if applicable)

We do not sell, rent, or share your personal information with third parties or affiliates for marketing purposes.

We may share information with trusted service providers only as necessary to operate our business and provide requested services.

6. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill transactions

  • Maintain records

  • Meet legal or tax obligations

We implement reasonable safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

You may request deletion of your data at any time.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your data

  • Correct inaccuracies

  • Request deletion

  • Withdraw consent

To exercise these rights, contact us below.

8. Security

We implement reasonable technical and organizational safeguards to protect your data. However, no internet transmission can be guaranteed 100% secure.

9. Changes to This Policy

We may update this policy periodically. Updates will be posted on this page with a revised effective date.

10. Contact Information

For privacy inquiries:
Email: info@ugpus.com
Address: 517 Acorn St. Unit C, Deer Park, NY 11729