Privacy Policy

Effective date: August 20th, 2026

Universal Generator Parts (“UGP,” “we,” “us,” or “our”) operates www.ugpus.com (the “Site”) and UGP Seller Shipping (the “Platform”). This Privacy Policy explains how we collect, use, share, retain, protect, and delete personal information when you use our Site, purchase products, contact us, or use the Platform.

1. Information We Collect

Information you provide directly

We may collect:

• Name
• Billing and shipping address
• Email address
• Phone number
• Account login details
• Order history
• Messages, support requests, and other communications you send to us

Payment information

Payments are processed by Stripe. We do not store or have access to your full payment-card number. Stripe processes payment information under its own privacy policy.

Stripe Privacy Policy: https://stripe.com/privacy

Information collected automatically

When you use the Site, WordPress, WooCommerce, and our service providers may collect:

• IP address
• Browser, device, and operating-system information
• Cookies and similar technologies
• Pages viewed, interaction data, and referring pages
• Log, security, and diagnostic information

We use this information to operate, secure, maintain, and improve the Site and Platform.

Marketplace and store information

If you choose to connect a marketplace or store account to UGP Seller Shipping, we may receive the information that you authorize the connected provider to share and that is necessary to provide the Platform’s requested features. Depending on the connection and features you use, this may include:

• Store or seller account identifiers
• Marketplace or store authorization tokens
• Order, fulfillment, shipment, carrier, and tracking information
• Product or listing information
• Buyer or recipient information, such as name, shipping address, email address, or phone number, when necessary to fulfill an order or provide a shipping-related feature

For Amazon connections, sellers authorize access through Amazon’s authorization process. Universal Generator Parts does not ask for or store an Amazon Seller Central password.

2. How We Use Information

We use information to:

• Process and fulfill purchases from the Site
• Provide customer, technical, order, and shipping support
• Operate UGP Seller Shipping and connected-store features you authorize
• Import and manage eligible orders, shipments, labels, fulfillment status, and tracking information
• Send transactional messages, service notices, and security communications
• Prevent fraud, abuse, and unauthorized access
• Maintain, troubleshoot, and improve our Site and Platform
• Meet legal, tax, accounting, and contractual obligations

We do not sell personal information or use marketplace or buyer information for advertising, profiling, or unrelated marketing.

3. SMS Communications

If you provide a phone number and opt in to SMS messages, we may use Twilio or another messaging provider to send messages relating to:

• Order, delivery, and tracking updates
• Customer support communications
• Account or security notices
• Appointment or repair updates

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at info@ugpus.com.

Twilio Privacy Policy: https://www.twilio.com/legal/privacy

4. Cookies

We use cookies and similar technologies to:

• Maintain shopping-cart and account sessions
• Remember preferences and login status
• Measure Site usage and performance
• Protect the Site against fraud and abuse

You can control cookies through your browser settings. Disabling cookies may affect some Site features.

5. How We Share Information

We share information only as needed to operate our business and provide requested services, including with:

• Stripe for payment processing
• Twilio for opted-in SMS communications
• Hosting, cloud-storage, security, and technical-support providers
• Shipping, carrier, fulfillment, and marketplace service providers used to provide authorized Platform features
• Analytics providers, if enabled
• Professional advisers, insurers, regulators, law-enforcement agencies, or others when required by law or needed to protect rights, safety, and security

Service providers may use information only to perform services for us or as otherwise required by law. We do not sell, rent, or disclose personal information to third parties for their own marketing.

6. Marketplace Data, Account Disconnection, and Deletion

We access marketplace or store data only after the account owner authorizes the connection and only for the Platform features they choose to use.

You may disconnect a connected account through Account Settings / by contacting us at info@ugpus.com]. After disconnection, we will stop new data retrieval and revoke or disable the relevant authorization credentials as appropriate.

We retain marketplace information, including buyer or recipient information, only for as long as necessary to provide the authorized feature, resolve support issues, meet legal obligations, and comply with applicable marketplace requirements. When information is no longer required, we delete or irreversibly de-identify it according to our retention procedures and applicable legal and marketplace-policy requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill transactions and provide requested services
• Maintain business, tax, and accounting records
• Resolve disputes and enforce agreements
• Meet legal, security, and compliance obligations

You may request deletion of your personal information by contacting us. Some information may need to be retained where required by law or for legitimate security, fraud-prevention, tax, or record keeping purposes.

8. Security

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, use, loss, alteration, or disclosure. These measures include access controls and safeguards appropriate to the nature of the information we process.

No system or internet transmission can be guaranteed completely secure. Please contact us immediately if you believe your account or information has been accessed without authorization.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing

To make a request, email info@ugpus.com. We may need to verify your identity before fulfilling a request.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the Effective Date above.

11. Contact Us

For privacy questions, requests, or concerns, contact:

Universal Generator Parts
Email: info@ugpus.com
Address: 517 Acorn St. Unit C, Deer Park, NY 11729
Phone: (631) 302-9472