Refund and Returns Policy

Return & Refund Policy

Effective Date: 02/06/2026

Returns

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

We accept returns on items that are:

  • Unused

  • Unopened

  • In resalable condition

  • In original packaging

Proof of purchase (receipt or order number) is required.

All returns may be subject to a restocking fee equal to 20% of the value of the returned item.

To initiate a return, please contact us using the website contact form or email:

info@ugpus.com

Include a brief description of why the item is being returned. We will issue an RMA (Return Merchandise Authorization) number. This number helps expedite processing and ensures your refund or exchange is handled promptly.

You may also call us to receive an RMA number:

Phone: 1-631-302-9472
Hours: Monday through Friday, 8:00 AM – 4:00 PM EST

Items returned without an RMA may not be accepted.

Mailing Address for Returns

Universal Generator Parts
517 Acorn St, Unit C
Deer Park, NY 11729
USA

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods

  • Custom or personalized products

  • Digital downloads

  • Gift cards

  • Clearance or final sale items

Contact us if you are unsure about eligibility.

Damaged or Incorrect Items

Please inspect your order upon receipt and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong product

We will evaluate and resolve the issue promptly.

Refunds

Once your return is received and inspected, we will notify you of approval status.

If approved:

  • Refunds are issued to the original payment method

  • Processing typically takes 5–10 business days depending on your bank or payment provider

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

The fastest way to exchange an item is to return the original product and place a new order after approval.

Return Shipping

  • Customers are responsible for return shipping costs unless the return results from our error

  • We recommend using a trackable shipping service

Contact Information

For return or refund inquiries:

Universal Generator Parts
Email: info@ugpus.com
Phone: 1-631-302-9472